Family Tree Maker Terms & Conditions

Welcome to our Family Tree Maker Terms page. In this document, we explain our service guidelines, refund policy, and your responsibilities when receiving support on Family Tree Maker software.

1. Introduction

We are an independent third-party support provider dedicated to offering expert assistance for Family Tree Maker software. We actively troubleshoot and resolve software issues on macOS, Windows, and mobile devices. Please note that we are not affiliated with or endorsed by the official Family Tree Maker developers or publishers.

2. Scope of Services

We deliver technical support for Family Tree Maker, covering:
  • Installation
  • Installation
  • Updates
  • Resolving functionality issues
However, we do not handle hardware repairs or warranty services for Family Tree Maker software or licenses.

3. Family Tree Maker Refund Policy

We only issue refunds for service-related fees (for example, technical or expert fees). Refunds do not cover the cost of Family Tree Maker licenses or other software purchase expenses because we do not sell licenses.

4. Limitation of Liability

We do not assume responsibility for:
  • Data or file loss during troubleshooting
  • Compatibility issues stemming from third-party software or hardware
  • Other damages arising from the use of Family Tree Maker software or associated products
Therefore, we strongly recommend that you back up your data before requesting support.

5. Customer Responsibilities

To receive effective support, you should:
  • Provide accurate and detailed information about the issue
  • Ensure that all important data is backed up before seeking assistance

6. No Affiliation Disclaimer

We operate independently and are not associated with the official Family Tree Maker software, its parent company, or related entities. Moreover, all trademarks and product names belong to their respective owners and are used solely for identification.

7. Family Tree Maker Privacy Policy

We manage user data according to our Privacy Policy. Please see our Policy page to learn how we collect, use, and protect your personal information.

8. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time without prior notice. We update this page immediately when terms change, and continued use of our services signifies your acceptance of the updated terms.
Please review our Family Tree Maker Terms carefully to understand your rights and our policies.