Family Tree Maker FAQ
Welcome to our Family Tree Maker FAQ page! In this Family Tree Maker FAQ, you will find expert answers, troubleshooting tips, and detailed guidance on updates, support, and common issues related to Family Tree Maker software. Our FAQ is designed to quickly resolve your queries so that you can get the help you need.
Frequently Asked Questions
1. How do I update Family Tree Maker to the latest version?
Keeping your Family Tree Maker software updated is crucial for performance and security. To check for updates, open the application and navigate to the Help menu. Then, select Check for Updates and follow the on-screen instructions. If an update is available, install it promptly to maintain compatibility.
2. Do you provide official Family Tree Maker support?
No, we are an independent service provider specializing in troubleshooting and technical support for Family Tree Maker users. In fact, the official developer, MacKiev, does not offer phone or remote support. Therefore, if you need hands-on assistance, our expert team is here to help.
3. How can I get technical support for Family Tree Maker?
We offer various support channels to assist you. For example:
- Live Chat: Experience instant troubleshooting with our support team.
- Toll-Free Phone Support: Speak directly with a technician.
- Secure Remote Assistance: We resolve issues remotely while keeping your data secure.
4. Is remote support safe?
Yes, our remote support is completely safe. We use trusted remote access tools that allow you to monitor the technician’s work. Consequently, you always remain in full control during the session.
5. What types of Family Tree Maker issues do you fix?
We address a wide range of issues, including:
- Installation errors
- Synchronization problems
- Performance and speed optimization
- File recovery and backup setup
- Printing and chart display issues
6. How long does it take to resolve issues?
Resolution time depends on the complexity of the issue. Typically, our technicians provide a quick diagnosis and offer an estimated timeframe before proceeding. Furthermore, we always communicate clearly throughout the process.
7. How much does support cost?
Our technical support is offered as a premium service, and fees vary based on service requirements. If you are looking for free assistance, please note that MacKiev only provides online resources and does not offer phone or remote support.
8. Can I update Family Tree Maker myself?
Yes, most updates can be installed manually by following the steps provided within the software. However, if you encounter any errors or require additional guidance, our support team is available to help.
9. Will I lose my family tree data during updates?
No, you will not lose your data during updates. Nevertheless, it is always recommended to back up your files before installing any updates. To do this, go to File > Backup in Family Tree Maker.
10. How do I contact support?
Simply reach out via our live chat feature or call our toll-free number. Our team is ready to provide expert assistance and guide you through any issues.